Coates Helps a QSR Brand Create a New Customer Journey
Coates Group leverages signageOS to power dynamic CMS Switchboard on Samsung screens for a global QSR brand.
Coates Group Delivers Seamless QSR Rollout with signageOS
When a leading global QSR brand needed to modernize over 5,000 Samsung displays across 1,000+ Canadian locations, Coates Group partnered with signageOS to power a seamless transition to its Switchboard CMS – without disrupting service. Despite multiple firmware versions, legacy hardware, and a global pandemic, the joint solution achieved a fast, stable digital signage rollout. The result: a unified, future-ready network that delivers consistent, engaging customer experiences across every drive-thru and dining area.
Key outcomes:
Deployment of 5,000+ Samsung SoC displays across 1,000+ QSR locations
Transitioned 428 locations per month at rollout peak with zero downtime
Achieved full remote monitoring, firmware updates, and device management
Hardware-agnostic integration across multiple Samsung Tizen versions
Streamlined on-site deployment with no external media players required
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