signageOS Privacy Policy

Effective Date: 01/01/2019

Introduction

signageOS Inc. (“signageOS”, “us”, “we”, “our”) respects your need for online privacy and to protect any personal information, including but not limited to any “Personal Data” defined in applicable data protection laws and regulations that you may share with us, in an appropriate manner. Our practice with respect to use of your Personal Data is as set forth below in this Privacy Policy. As a condition to the use of signageOS’ products, services, and websites you consent to the terms of the Privacy Policy. We refer to those products, services, websites and apps collectively as the“signageOS Services” in this policy.

Data Controller

Data Controller is the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, signageOS is the Data Controller of your Personal Data.

Information and Data We Collect

We automatically collect different information and data on every visitor of our website; however, this remains anonymous and cannot be traced. Different sets of data are collected on users of signageOS Services.

  • Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Name of the company
  • Job Title/Position within the company
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or reaching out to us at support@signageos.io.

  • Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity of our Services and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Services.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

How We Use the Data and Information We Collect

signageOS uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided.

sigangeOS collects your data for multiple purposes:

  • Marketing Activities Related to signageOS Services

signageOS (and its affiliates) may use your contact details to contact you in the future to tell you about products or services we believe will be of interest to you, as well as upcoming events or other promotions. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us at support@signageos.io.

Where required by applicable law (for example, if you are an EU data subject), we will only send you marketing information by email if you consent to us doing so at the time you provide us with your Personal Data (and such consent will be our legal basis for processing your Personal Data for such purposes). When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you or by contacting us as indicated throughout this Policy.

  • Provide you access to signageOS Services
  • Support and maintenance for signageOS Services
  • Monitor the usage of signageOS Services
  • Detect, prevent and address technical issues
  • Improve the signageOS Service
  • Perform market research

Retention of Data

signageOS will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

signageOS will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. signageOS stores all data using AWS data centers in Frankfurt for the EU bound customers and Northern California for the US bound customers.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

signageOS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

  • Business Transaction

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

  • Disclosure for Law Enforcement

Under certain circumstances, signageOS may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

  • Legal Requirements

signageOS may disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of signageOS
  • To prevent or investigate possible wrongdoing in connection with the Services
  • To protect the personal safety of users of the Services or the public
  • To protect against legal liability

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. signageOS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at support@signageos.io.

In certain circumstances, you have the following data protection rights, which we can accommodate upon request:

  • The right to access, update or delete the information we have about you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us at support@signageos.io to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have about you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where signageOS relied on your consent to process your personal information.

Upon request and once we have verified your identity we will provide you with information about whether we hold any of your Personal Data. Users who wish to correct, update or remove any Personal Data including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting signageOS Customer Support Services at support@signageos.io. Such changes may take up to 48 hours to take effect.

We respond to all enquiries within 30 days.

Third Party Service Providers

We may employ third party companies and individuals to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Services are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Those third parties are bound by confidentiality agreements to protect your Personal Data.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Services.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
  • Google Tag Manager: Google Tag Manager is a tag management system created by Google to manage JavaScript and HTML tags used for tracking and analytics on websites For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Cloud Services/Hosting

  • Amazon Web Services (AWS): Amazon S3, an Amazon Web Services offering is used to power signageOS software stack and for storing some of the Personal Data you share with signageOS. signageOS specifically runs AWS data centers in Frankfurt for European bound customers and Northern California for US bound customers. For more information about Amazon’s privacy practices, see the AWS Privacy Page.

CRM

signageOS uses Customer Relationship Management (CRM) tools to better manage the company's interaction with current and potential customers.

  • HubSpot: HubSpot Inc. is a developer and marketer of software products for inbound marketing and sales. For more information on HubSpot’s privacy, see the HubSpot Privacy Policy.

Customer Engagement

signageOS uses customer engagement services to better facilitate customer communication and interactions.

  • Zendesk: Zendesk is a customer support platform provided by Zendesk, Inc. Zendesk is used for signageOS’s customer support and knowledge base. For more information on Zendesk’s privacy, see the Zendesk Privacy Policy.

Security

signageOS has implemented suitable physical, electronic and managerial procedures and takes reasonable and appropriate steps to protect and safeguard the Personal Data provided via the Website and Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

All information you provide to us is stored on our secure servers behind firewalls. We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. Areas of our Services that collect personal data use Secure Sockets Layer (SSL) encryption or other types of encryption. signageOS backs up all client data in multiple data centers within Europe and North America, enabling speedy recovery in case of a disaster and whenever possible we will ensure the pseudonymisation or anonymisation of all personal or related data (not including names and email addresses).

However, no internet or email transmission is ever fully secure or error free. In particular, email or messages sent to or from the website or products may not be secure. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any Personal Data to signageOS via the Internet.

Links to other sites

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys

From time-to-time our website requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, email address), and company information (company name, job position). Contact information will be used to share the results shall the participant select to receive them. Survey information will be used for purposes of research, monitoring or improving the use and satisfaction of this site and signageOS services.

Testimonials

From time to time, we may post testimonials on our websites that may contain personal information. We obtain Your consent to post Your name along with Your testimonial. If you wish to update or delete your testimonial, you can contact us at support@signageos.io

Children's Privacy

Our Service does not address anyone under the age of 18.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to the signageOS Privacy Policy

The Site, our Products and our business may change from time to time. As a result, at times it may be necessary for signageOS to make changes to this Privacy Policy. signageOS reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the Effective Date indicated above. Your continued use of the Site or Products after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Contact Us

If you have questions regarding this Policy or about the signageOS’s privacy practices, please contact us here, by email at support@signageos.io, or at:

signageOS US Representative
signageOS Inc.
The Orrick Building, 405 Howard Street
San Francisco, CA 94105

signageOS EU Representative
signageOS Inc.
Xport Business Park, Jeseniova 2769/208
Prague, Czech Republic 130 00