Support And Success Plans

From small teams to large corporations, we cover your back 24/7/365.

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Try signageOS Open
Free
Per partner per year
Starter
$ 1,200
Per partner per year
Business
$ 6,000
Per partner per year
Enterprise
Contact sales
Per partner per year
Pricing & Support
Price Discounts (Tiers) No No No Yes
Billing -- Monthly /
Annually
Annually Annually
Adjustments to Terms and Conditions No No No Yes
SLA No No 99.5% 99.99%
Access To Technical Support No Yes Yes Yes
Support Tickets / Year No 18 52 Unlimited
Dedicated Account Manager No No Yes Yes
Incident Support - Severity 1: Support / Response Time No YES /
NOT GUARANTEED
YES / 2 HRS YES / 1 HR
Incident Support - Severity 2: Support / Response Time No YES /
NOT GUARANTEED
YES / 4 HRS YES / 2 HR
Incident Support - Severity 3: Support / Response Time No YES /
NOT GUARANTEED
YES / NBD YES / 12 HR
Incident Support - Severity 4: Support / Response Time No YES /
NOT GUARANTEED
YES / 2 NBD YES / NBD
Regular Support No YES /
NOT GUARANTEED
YES / NBD YES / SBD
Development Assistance Support (hours) No -- -- 10
Devices & Users
User Accounts 3 5 10 Unlimited
Testing Devices (Device Plan 3.0) 5 10 20 50
Others
Documentation Yes Yes Yes Yes
Feature Requests No No Yes Prioritized
Priority Application Building No No Yes Yes
Core Apps Hosting No No Yes Yes
Custom Hardware Integration Requests No No Yes Prioritized
Videoconferencing Technical Reviews No 1 HR 6 HRS 24 HRS
Cloud Device Management Console Limited Yes Yes Yes
Single Sign On (coming soon) No No No Yes
Insurance (General Liability and Professional Liability) No No No Yes
On-Prem Failover License No No No Yes
Interested in a custom plan?

What Our Partners Say

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Case Studies

Global leaders in digital signage use signageOS to power cross-platform networks of tens of thousands of digital signage devices globally. Learn why signageOS technology is the future-proof integration and remote management solution for the digital signage industry.

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Coates Helps a QSR Brand Create a New Customer Journey Through signageOS

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videoMOOD Deploys Cross-Platform, Multi-Store Digital Signage Network with ease.

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bitegra Solutions Creates signageOS - Drupal Integration to Power the Award-Winning Real Estate Tenant Portal