signageOS Frequently Asked Questions

Looking for specific information? Check the list of frequently asked questions.

Frequently Asked Questions

Yes, signageOS is SOC 2 Type II compliant with audit in progress.

signageOS uses Amazon Web Services (AWS) as our principal cloud services provider.

Yes, signageOS can provide SSO for any identity through AWS SSO service for Enterprise customers.

To access the signageOS device management console, we suggest using the following browsers: Chrome 85 (and later versions); MS Edge based on Chromium (release 2020); Firefox 90 and later versions. We strongly advocate the use of the latest browser versions.

signageOS Server updates are conducted on a weekly basis. Updates to our Core Apps, which include native integrations to devices driven by Samsung Tizen, LG webOS, and Android, are also performed on a quarterly basis.

Device Data such as Telemetry and Screenshots is retained for up to 90 days, depending on the Device Plan chosen. Other Data, such as Activity Logs, can be retained for longer periods. Please reach out to sales for further info.

signageOS provides a SaaS-based cloud solution as our standard offering. If you’re an enterprise customer and require a prem-based solution, please reach out to sales for further info.

Yes, signageOS offers several value-add services that extend beyond premium support, such as proactive health monitoring and uptime reporting. Please reach out to sales for further info.

Yes, signageOS offers several professional services including Best Practices Consulting, API integration, and UI design. Please reach out to sales for further info.

The applet is the HTML5 player/application used to play content on registered devices. CMS companies develop custom HTML5 players to display their content with the JavaScript unification layer provided by signageOS.

Develop your unique CMS features within an Applet version to display the content to the end-user. Create a new Applet version to apply major changes to the previous Applet. Applet versioning helps keep track of the continuous changes made to each new Applet version.

Yes, signageOS does not interfere nor limit the feature and playback variations offered by the CMS company. Freely develop and create as many Applets as desired for each organization.

Each Organization is a group of devices that belong to the same end-customer. Each device can have only one organization.

Yes, you can assign the same Applet to as many organizations as you would like.

  1. Sign up and get full access to signageOS Documentation
  2. Build/adjust and test HTML5 player using signageOS API
  3. Deploy any SoC display or media player into the network

signageOS fully supports white labeling by the CMS.

The CMS/partners will not be able to view any signageOS branding if they do not want to. The only persons that will be able to view the signageOS branding are the persons that integrate the CMS with signageOS.

No. All content and data stay inside your CMS and are transported to all your connected devices directly.

signageOS does support hardware specific features. Examples of hardware specific features include: remote firmware upgrades, enhanced pin security, custom alerts, status reporting, internal memory status, and much more.

signageOS can automatically update the platform to reflect new versions or updates for every major device type based on the desires of the CMS. As new firmware versions are released, signageOS tests and analyzes the benefits of the updated firmware. If the firmware updates enhance the functionality of the displays, the updated firmware will be certified and recommended to the CMS.

Less than 4GB.

signageOS has failsafe protocols that store data on the devices in the event of the device going offline. If the device goes offline the cached content will still be displayed. Also, signageOS routinely tests for availability and scores are consistently 99.7% or higher, including scheduled maintenance.

Native applications crafted for each platform are able to recognize when a compatible device is available. The verification process allows for the recognized devices to then be securely added via verification hashes. Once verified, the device is then ready for full management control over the API or within the Box.

No, no proprietary components by Samsung or LG are used in conjunction with signageOS. All data traffic between the client and signageOS are encrypted and checked for security, validity, and reliability using multiple methods. All management and monitoring features are built-in and completely developed by signageOS.

Yes, using REST API functions you can automate changing Applets.

No, there is no hard limit on Applet size; however, media should be pulled from other sources so the Applet does not contain too much data.

CMS companies that have the development capacity to use the signageOS JS API to develop heavily on the backend on their own. signageOS Open provides the CMS company with the proprietary API for any integration with a limited device management UI. signageOS offers paid support to Open users.

  1. Sign up and explore documentation
  2. Implement javascript API
  3. Deploy devices

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